Eligibility window
You may request a refund of an eligible advance fee within 30 calendar days of payment. The request must be sent in writing to own@inc2headsdesign.com and identify the payer, invoice, and reason for the request.
Work already performed
Approved refunds are reduced by the value of work completed, committed production time, approved expenses, non-cancelable third-party costs, and other amounts earned or incurred before we receive the request. Discovery, workshops, concepts, strategy, and reserved studio time are considered work performed when delivered or used.
Non-refundable items
Third-party purchases, travel, rush fees, completed deliverables, digital files already transferred, and services expressly identified as non-refundable are not eligible. Consultation scheduling itself does not require payment through this website.
Processing
We review requests in good faith and respond within 10 business days. Approved refunds are issued to the original payment method when practical. Financial institutions may require additional time to post the credit.
Project agreements control
If a signed statement of work or services agreement contains cancellation, termination, deposit, or refund terms, those written terms control over this general website policy.